Contact

— Get in touch

Questions? Trade orders? Just hello?

We answer everything within one business day — and most things within an hour, because we're a small team and we like email. Pick a channel below or use the form. For wholesale & corporate gifting, the trade line gets to us fastest.

Send us a message

Average response time: 2h 14min during business hours.

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Reach us directly

Customer service

[email protected]Reply within 2 hours, business hours

Trade & wholesale

[email protected]Priority response, custom pricing

Phone

+1 (786) 440-7497Mon–Fri, 9am–6pm ET

Warehouse

513 NE 189th St
Miami, FL 33179
By appointment only

Hours

Monday – Friday9:00 – 18:00 ET

Saturday10:00 – 14:00 ET

SundayClosed

Orders ship same day if placed before 2pm ET, Monday through Friday.

Follow along

New colors first, behind-the-scenes from Lisbon, and the occasional bathroom reset.

Quick answers.

Where do you ship?

Free shipping on most U.S. orders, heavier orders are calculated at checkout. Most arrive within 2-5 business days. International & Canada by quote.

Shipping policy →

Returns & damages

30-day returns on unopened packs. If anything arrives damaged, we replace it free — send a photo, that's it.

Returns policy →

Will the color stain?

No. Renova uses paper-safe pigments, dermatologically tested. Color is on the outer ply only — the inside is white.

Product FAQ →